Terms and conditions

Shipping

 

We use Fastway Couriers to get your products to you. Please check the tariffs on their website if you are unsure of your delivery fee.

Fastway.co.za – Fastway Couriers website.

WHERE DO YOU DELIVER TO?
We deliver nationwide to street addresses. Post Offices Box addresses are not accepted by couriers.

HOW MUCH DOES DELIVERY COST?
Orders will be charge a courier fee of between R 70.00 and R 200.00 depending on where you are located. You will be quoted a courier fee for you to approve at checkout. At this point if you are unhappy with the cost of delivery you are welcome to cancel your order.

IS THE COURIER FEE INCLUDED IN THE PRODUCT PRICE?
No, the courier fee is not included in the product price. It will be itemised separately on your invoice.

WHICH COURIER DO YOU USE?
Fastway Couriers

WHERE IS MY ORDER/HOW DO I CHECK ON THE STATUS OF MY ORDER?
Each courier works differently. Once your order is dispatched you will receive a tracking number/waybill. On the courier’s website you will find an option to track your parcel using the tracking number/waybill you have received.

HOW LONG WILL MY ORDER TAKE TO BE DELIVERED?
Delivery tends to take 2 – 3 working days. Please bear in mind that orders will only be dispatched payment has been received.

ORDER COLLECTIONS: CAN I COLLECT MY ORDER?
You can select the option to collect at my shop in Benoni or at the markets at checkout. Please note that you have to contact me to arrange collection.